About this role

We are looking for a Key Account Manager to serve as the primary point of contact for our strategic customers. In this role, you will develop strong relationships, understand customer requirements, and work closely with internal teams to deliver exceptional service and support.

You will play a key role in maintaining customer satisfaction, identifying growth opportunities, and contributing to the continued success of our commercial operations.Requirements

Key Responsibilities

• Build and maintain long-term relationships with key customers.
• Understand customer needs and provide tailored solutions.
• Coordinate with sourcing, logistics, and customer service teams to ensure smooth order fulfillment.
• Monitor customer accounts and proactively address concerns or challenges.
• Identify opportunities for business growth and cross-selling.
• Prepare quotations, proposals, and commercial agreements.
• Track account performance and maintain accurate customer records.
• Stay informed about industry trends and customer market developments.

Requirements

• Bachelor’s degree in Business Administration, Pharmacy, Supply Chain, or a related field.
• 3–5 years of experience in account management, sales, or customer-facing roles.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and priorities effectively.
• Commercial awareness and problem-solving abilities.
• Proficiency in Microsoft Office applications.
• Excellent written and verbal communication skills in Arabic and English.

Preferred Qualifications

• Experience in the pharmaceutical, nutraceutical, food, feed, veterinary, or cosmetics industries.
• Knowledge of raw material sourcing and supply chain processes.
• Familiarity with CRM systems and customer account management tools.

What We Offer

• Professional growth and development opportunities.
• Collaborative and supportive work environment.
• Exposure to international suppliers and industry-leading partners.